Because of an unattended and unclaimed cabin bag, a Scoot flight from Bangkok to Singapore had to return to Thai capital on Wednesday. The budget airline stated in a statement that Flight TR607, which started at 11.55 a.m., returned to Suvarnabhumi Airport in Bangkok an hour after departure in the interests of security.
The plane landed at Suvarnabhumi Airport at approximately 2.10pm Bangkok time with 131 passengers on board. Scoot ‘s preliminary investigations found that the ground handling agent of the airline saw an unattended bag in the gatehold room and handed it to the cabin crew of the flight, believing that it belonged to one of the TR607 passengers.
The cabin crew accepted the bag despite not being able to determine the bag’s owner , “which was a violation of security protocols”.
“The captain was not informed of this problem until the flight departed from Bangkok, “said Scoot. After being informed of the situation, he decided to go back to Bangkok. Passengers landed at the airport from the aircraft and the security staff carried out the necessary checks, said the airline.
Scoot added that the bag was removed from the aircraft by airport authorities. Flight TR607 later left Bangkok at the local time of 7.49pm. Scoot said that passengers missing their connecting flights in Singapore were transferred to the next available flights by Scoot or partner airlines, including Singapore Airlines and SilkAir.
“We apologize sincerely for the delay and we will review our training processes to prevent recurrence, “said Scoot.
With the recent spike in travel disruptions that involved Scoot, would you think twice before travelling with them?